Free dispute mediation

Stuck with a casino? We’ll help you sort it.

If a withdrawal is stuck or winnings have been voided unfairly, our mediation team takes it up with the operator on your behalf - free, independent and confidential. We can only mediate with casinos that accept Australian players.

Unresolved player complaints tracked against our listed casinos

Casinos monitored, every case on the record

Free

No fee, no cut of anything recovered

Published

Every closed case goes on the public register - win or lose

How mediation works

Four steps, no cost to you

Submit your case

Tell us the casino, the amount and what happened. Attach any screenshots or emails that help.

We review

Our team checks the casino’s terms, your account history and whether the operator has a case to answer.

We mediate

We raise it directly with the operator’s management and push for a fair, documented outcome.

Resolution

We email you when your case moves, and the outcome goes on the register - win or lose. Closed cases are counted against the casino on its review card.

Case register

Every case goes on the record

This register is new - and honestly empty

The mediation desk opened in July 2026 and this register only ever lists real reader cases, so it starts empty. No sample cases, no borrowed stories - we would rather show you an empty register than an invented one. The unresolved complaints counted above are tracked on each casino’s review card; they become entries here once mediated.

Opened July 2026

What gets published when a case closes

The casino named, the issue, the disputed amount, how long it took and the outcome - including cases where the operator was in the right and we closed without a payout. Win or lose, it goes on the record and is counted against the casino in our reviews.