Free dispute mediation

Stuck with a casino? We’ll help you sort it.

If a withdrawal is stuck or winnings have been voided unfairly, our mediation team takes it up with the operator on your behalf - free, independent and confidential. We can only mediate with casinos that accept Australian players.

1,920

Complaints handled

78%

Resolved in player’s favour

AU$3.4M

Returned to players

4.6 days

Average resolution time

How mediation works

Four steps, no cost to you

Submit your case

Tell us the casino, the amount and what happened. Attach any screenshots or emails that help.

We review

Our team checks the casino’s terms, your account history and whether the operator has a case to answer.

We mediate

We raise it directly with the operator’s management and push for a fair, documented outcome.

Resolution

You’re updated at every stage. Outcomes feed back into the casino’s safety score on our site.

Recent cases

Latest complaints & outcomes

Bizzo Casino

Player from VIC

AU$2,400disputed

Withdrawal delayed past stated payout time

Player’s AU$2,400 PayID withdrawal sat “pending” for 9 days despite completed KYC. We contacted the operator’s payments team on the player’s behalf.

ResolvedResolved in 4 days

Neospin

Player from NSW

AU$5,100disputed

Bonus winnings voided after large win

Operator flagged a max-bet breach. We reviewed the bet history and bonus terms and are mediating the disputed amount.

In mediationDay 6 · in mediation

Stay Casino

Player from QLD

AU$880disputed

Account verification documents rejected repeatedly

Three KYC rejections without a clear reason. Resolved once the operator confirmed which document failed and accepted a re-upload.

ResolvedResolved in 2 days

SkyCrown

Player from WA

AU$1,250disputed

Cashout reversed back into casino balance

Awaiting the operator’s response on why a processed withdrawal was reversed. Reminder sent.

Awaiting casinoDay 2 · awaiting casino

Ricky Casino

Player from SA

AU$300disputed

Welcome bonus not credited on first deposit

Player did not opt in to the offer at deposit, which the terms require. Explained the cause; no operator error found.

ClosedClosed · no breach

Wild Card City

Player from VIC

-service issue

Slow live-chat response during cashout

Support delays during a withdrawal request. Operator added staff during AEST evening hours after our report.

ResolvedResolved in 5 days